All products should reach you in perfect condition, just as they left us. If you are dissatisfied in any way with their condition on arrival, please let us know within 14 days and we'll arrange a replacement or refund. We are only liable for the cost of the goods (plus any carriage charge) as quoted on the website.
Orders for Seeds only incur a charge of £1.50.
Orders for all other products incur a carriage charge of £4.99.
Where an order includes both Seeds and other items, only the charge of £4.99 will apply.
The Isles of Man and Scilly, Northern Ireland, plus the Scottish Highlands and Islands: for orders weighing less than 2kg the normal UK mainland carriage charge applies. Where the combined weight of the order is 2kg and above, the carriage contribution is £695.
The Channel Islands and the Republic of Ireland: for orders weighing less than 2kg the normal UK mainland carriage charge applies. Where the combined weight of the order is 2kg and above, the carriage contribution is £12.95. We reserve the right to contact you and advise an additional charge where necessary, and are happy to quote for carriage of specific products to outlying areas. Some very large items may not be available to all areas.
Orders are despatched promptly by post or parcel carrier, but please allow 7-10 days for delivery. Seasonal items such as plants are sent separately and specific delivery times are stated against each variety both in our catalogues and on our website. You will receive an order acknowledgement by post or email.
We accept payment for online orders by Visa, Visa Debit, Mastercard or Solo. In order to keep administration costs low, and to avoid issues where credit & debit cards expire before delivery, cards are debited when the order is first processed. If items subsequently become unavailable, a full refund will be issued.
Prices include VAT where applicable. We reserve the right to revise any prices in the event of unforeseen circumstances or a change in the VAT rate.
The supply of goods listed is subject to availability, and we may send the best available substitute for a variety out of stock. If this is not possible, we shall send a credit for amounts under £1.00, for use against future purchases. Refunds are made for amounts above this value, or in any case on request. Should our alternative not prove acceptable, please do not hesitate to contact us and we will forward a refund to cover the cost of the item not available.
Information given is to the best of our knowledge, and is for general guidance only - please remember that environmental factors can affect plant growth.
The germination and purity of all scheduled seeds comply with EU seeds legislation currently in force.
In the event of any query, or claim for goods lost or damaged in transit, please quote the Account Number or your full address. Contact our Customer Services Department.
It is our aim to acknowledge complaints within 5 working days, and we will provide a likely timescale for resolving the dispute and keep you advised about progress.
If you wish to cancel an order, you should contact our Customer Services Department. Beacuse many of our goods are perishable, please do not return them to us without first contacting us. We reserve the right to cancel any order. Your statutory rights are not affected by any of these business terms.
Privacy and Data Protection
The type of information we will collect about you includes:
• your name
• phone number
• email address
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. If you have any questions/comments about privacy, you should contact us.
© 2009 Suttons Consumer Products Ltd., an approved partner of B&Q PLC. All transactions undertaken and products supplied are done so directly with Suttons. SUTTONS is a trading name of Suttons Consumer Products Ltd., Registered Office: Woodview Road, Paignton, Devon TQ4 7NG. Registered in England and Wales No. 284448. VAT No 158 9318 27. Suttons are registered data users, whose entries in the Data Production Register contain descriptions of the sources, uses and disclosures of personal data held.
Suttons Consumer Products Limited will hold your information for the purpose of administering your account and marketing. This information will be shared with our trading partner B&Q plc. within our group. If you do not wish to receive marketing information from B&Q or Suttons please contact us.